We’re here to help
Our team aims to respond to all enquiries within 1 working day. Whether you have a question about an order, product, or a general enquiry, we’re here to assist you promptly and professionally.
Please Note
Please allow 7–10 business days from order to delivery. Orders are sent on Royal Mail Tracked 24 once the item is with us, and the 7–10 business days covers the whole process, from order to your doorstep. Delivery is a flat £5.00 on every order, and we deliver within the UK only.
If you are unsure about product availability or require assistance, please feel free to contact us.
Order Help Quick Links
Before contacting us, you may find the information you need here:
- Track Your Order – Check your shipping confirmation email for tracking details
- Shipping Policy – View delivery times, costs and tracking information
- Returns & Refunds – Learn how to return an item or request a refund
How to Contact Us
Email: info@opticstrader.co.uk
Contact Form: Submit your message below and we will respond within 1 working day.
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (UK time)
Saturday – Sunday & UK Bank Holidays: Closed
Business Details
Trading name: Optics Trader
Legal status: Sole trader
Proprietor: George Gibbons
Email: info@opticstrader.co.uk
Website: opticstrader.co.uk
Optics Trader is the trading name of George Gibbons, a sole trader based in the United Kingdom. As a sole trader the business is not registered at Companies House and has no company registration number. Optics Trader is not VAT registered, so no VAT is charged on your order and we cannot issue a VAT invoice.
We are an online-only retailer with no retail premises, showroom or collection point. Please contact us by email before returning anything, so we can confirm the correct return address for your item.
Thank you for shopping with Optics Trader.